Shipping & Returns

 

 

Shipments are sent from Geneva, Switzerland.

 

Orders placed Monday through Friday are shipped within one business day. Orders placed on national holidays are shipped the next business day. Orders placed Saturday or Sunday will ship the following Monday (excluding national holidays). A shipment email confirmation will be sent to the email address you provide once the order ships.

 

Domestic

 

FREE SHIPPING ON SWISS ORDERS OVER 150 CHF

DOMESTIC METHOD

COST

EXPECTED DELIVERY

TRACKING

SWISS POST ECONOMY

7.00 CHF

4-5 Business Days

Yes

SWISS POST PRORITY

18.00 CHF

2-3 Business Days

Yes

SWISS POST EXPRESS

25.00CHF

1 Business Day

Yes

 

 

International

INTERNATIONAL METHOD

COST

EXPECTED DELIVERY

TRACKING

SWISS POST EUROPE ECONOMY

27.00 CHF

6-12 Business Days

Yes

SWISS POST EUROPE PRIORITY

35.00 CHF

3-5 Business Days

Yes

SWISS POST OTHER COUNTRIES

40.00 CHF

15-30 Business Days

Yes

 

For international orders, you will be responsible for import duties and taxes on your order depending on the country in which you reside. Unfortunately, we have no control over these charges or delays and cannot predict what they may be. 

 

ALAU is not responsible for lost or damaged packages. If your package has been lost or damaged, please contact the carrier.

 

 Questions? We’d love to help. Email: hello@alauontheroad.com

 

Returns are accepted within 10 days from the order date. 

 

DOMESTIC RETURNS

 

Refunds for store credit are free!

For refunds to the original form of payment, the cost of the return label will be deducted from the refund. Initial shipping fees are nonrefundable. 

 

 

INTERNATIONAL RETURNS

 

Follow the link above to process a return. Alau is unable to create return labels for orders outside of Switzerland. Please ship with your preferred shipping method. International return labels must provide a tracking number and insurance is suggested. Initial shipping fees are nonrefundable.

 

 

RETURN POLICY

 

Clothing items must be unworn and unwashed with their original tags and packaging intact.

Accessories items must be unworn and unwashed with their original tags and packaging intact. 

Swimwear must be unworn and still have the hygiene strip in place.

Jewelry is final sale and can not be returned.

Final Sale items purchased on sale 30% off or greater are final sale and can not be returned.

Exchanges are not automated at this time. To make an exchange return the original items for a full refund or store credit and place a new order.

 

 

Alau

Alau is about love, travel, culture, authenticity, and heritage. We collaborate together with small brands and authentic artisans around the world.

Shipping & Returns

Visit our Showroom

In Vessy, Geneva

Appointment on demand

Laura: +41782530323

 

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